Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event that:
1. You change your mind
We are not required to provide a refund or replacement.
Please contact our customer services team for further information and assistance at admin@theroc.com.au
2. The item has a major fault
If the item has a major fault in accordance with the Australian Consumer Law, you are entitled to choose between a refund or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage.
Please contact our customer service team to arrange a replacement or refund including the cost of postage for returning the item.
Please note:
If you would like us to replace or provide a refund for an item and we find that:
- the item has been lost, destroyed or disposed of by you; or
- the item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; or
- the period of time since supply and circumstances are such that we are permitted by the Australian Consumer Law to decline to provide a refund or replacement, then we may, at our discretion, decide not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses that you incur as a result.